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1. Appointments and Consultations:

   • All appointments and consultations must be scheduled in advance.

   • We offer free consultation or estimation appointments with no obligation.

   • Please allow 1 month for these services. Emergencies can be carried out within two weeks for a 50% express charge.

   • Flexible appointment slots are available:

     • Morning: 9am-12pm

     • Evening: 5pm-7pm

     • Saturday: 10am-12pm

2. Services Pricing:

   • Price for taking in or letting out depends on the dress style, the type of fabric, and beading involved, ranging from £150 to £280*.

   • Price of hemming depends largely on the number of layers, the size of the skirt, and the amount of lace and beadwork involved, ranging from £150 to £300*.

   • You're more than welcome to bring in your gown for an estimation or send a photo for an approximate quote.

3. Payment:

   • Payment terms and methods will be discussed during the consultation or prior to services being rendered.

   • Full payment for services is typically required upon completion.

   • All made-to-measure and restyling services require a 50% deposit of the full price, with the balance payable on collection.

4. Intellectual Property:

   • Any original designs or creations resulting from our services may be subject to intellectual property rights.

5. Liability:

   • While we take every care in our work, we are not liable for any damage or loss to garments, accessories, or any personal items.

6. Returns and Refunds:

   • We do not offer returns or refunds for services rendered.

   • Any issues or concerns must be addressed during the fitting or upon completion.

7. Cancellation and Rescheduling:

   • Cancellations or rescheduling of appointments must be made with reasonable notice.

   • Failure to attend a scheduled appointment without prior notice may result in a fee.

8. Dispute Resolution:

   • Any disputes will be resolved through negotiation, mediation, or legal action if necessary.

9. Data Protection:

   • We respect your privacy and maintain the confidentiality of your personal information in accordance with applicable data protection laws.

10. Changes to Terms:

    • These terms and conditions may be updated or modified at our discretion.